I can't view my previous charts and Ovusoft customer service said they aren't charging for premium anymore...I haven't been able to access previous charts for 4 weeks now and my doctor wants to see them. Any tips? The link to buy premium doesn't work and customer service has no answer for me. Is anyone else able to view them and screenshot them to me?
** Moved from General Chatter 10.5.2016 **
I had the same problem. Fortunately I have been saving my charts to my computer as I go. Good luck!
DH: 34 Me: 30
History of endometriosis
TTC #1 since Aug. 2016
I flagged the Site Admin Melissa to your post. Hopefully she can help.
Been looking around the site today... I found this...
Start Charting Your Fertility -- now it's COMPLETELY FREE!
Yes, it's now free but they still cannot access past charts.
Tmonee so can I pay to access past charts? I'm so bummed!!! Can anyone see my past charts?
When the premium membership was still a thing, if you didn't pay you couldn't see charts that were more than 90 days old. With them opening up charting so it is free for all, i would have expected ALL charts in the user's history to be available and they're not. Us Mods do not have access to that side of things and have always referred people to Support. I do not understand why they cannot assist. I'm also not sure why Melissa hasn't responded yet. I'll see if I can get her here.
poor Melissa! I have been flooding her inbox the past few weeks to get answers, she said she isn't sure either. : (
I was wondering about the same thing. I've never paid for premium membership but recently I was wanting to go back and compare more charts (and sadly I haven't been saving them on my computer!).
Do you know if we will eventually be able to access old charts, one way or another?
7 weeks September 2016
BFP 10/6/16! Praying for a rainbow baby!
I'm looking into this now. If you are having issues, could you please email me - firstname.lastname@example.org with your username?
Click here to send me a convo!
YAY just noticed today that I can consult all my charts back to 2013!! Thanks for your work, Melissa
Me: 43 | Husband: 42
Proud parents to boy/girl twins born 5.28.11 and boy born 4.19.13.
Chemical pregnancy 7.13.16
Positive pregnancy test 1.11.17, TBD
See my profile for test results, etc.