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Ovusoft Premium Membership

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Nfp2189 Posted: Sun, Oct 2 2016 11:00 AM

I can't view my previous charts and Ovusoft customer service said they aren't charging for premium anymore...I haven't been able to access previous charts for 4 weeks now and my doctor wants to see them. Any tips? The link to buy premium doesn't work and customer service has no answer for me. Is anyone else able to view them and screenshot them to me?

 

** Moved from General Chatter 10.5.2016 **

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justtryingthisout replied on Sun, Oct 2 2016 6:34 PM

I had the same problem. Fortunately I have been saving my charts to my computer as I go. Good luck!

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tmonee replied on Mon, Oct 3 2016 6:17 AM

I flagged the Site Admin Melissa to your post. Hopefully she can help.

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Patientone replied on Mon, Oct 3 2016 11:50 AM

Been looking around the site today... I found this...

 

Start Charting Your Fertility -- now it's COMPLETELY FREE!

 

http://www.ovusoft.com/charting.aspx

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tmonee replied on Mon, Oct 3 2016 5:50 PM

Yes, it's now free but they still cannot access past charts.

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Nfp2189 replied on Tue, Oct 4 2016 2:03 PM

Tmonee so can I pay to access past charts? I'm so bummed!!! Can anyone see my past charts?

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tmonee replied on Tue, Oct 4 2016 6:02 PM

When the premium membership was still a thing, if you didn't pay you couldn't see charts that were more than 90 days old. With them opening up charting so it is free for all, i would have expected ALL charts in the user's history to be available and they're not. Us Mods do not have access to that side of things and have always referred people to Support. I do not understand why they cannot assist. I'm also not sure why Melissa hasn't responded yet. I'll see if I can get her here.

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Nfp2189 replied on Tue, Oct 4 2016 8:17 PM

poor Melissa! I have been flooding her inbox the past few weeks to get answers, she said she isn't sure either. : (

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hb12red replied on Tue, Oct 4 2016 9:58 PM

I was wondering about the same thing.  I've never paid for premium membership but recently I was wanting to go back and compare more charts (and sadly I haven't been saving them on my computer!).  

Do you know if we will eventually be able to access old charts, one way or another?

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Melissa replied on Wed, Oct 5 2016 5:43 AM

Hi everyone,

I'm looking into this now. If you are having issues, could you please email me - support@ovusoft.com with your username?

Thank you!

 

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murillo replied on Fri, Dec 2 2016 3:11 AM

YAY just noticed today that I can consult all my charts back to 2013!! Thanks for your work, Melissa HugYes

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luv1mo replied on Fri, Jan 13 2017 2:50 PM

Nice!

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